Client Recovery Programme

All of us have clients that simply go off the books never to be seen again, this was the basis of the client recovery programme.

When a client moves to another salon they have decided to do this for any number of reasons, and you will want to know why. But it is not a good idea for you to get on the phone and start asking questions.

The client recovery programme works in a way where we at The Salon Doctor actually contact lost clients acting as a member of staff from your salon, and offer them an attractive package to return to your salon again, baring in mind this is disguised as a courtesy call and its always the client who says " actually i havent been in for quite some time " and at this point while we are chatting they tell us why they went elsewhere, it is very rarely to do with pricing, almost every client we have ever spoken to will tell us, the reason they they had not returned to the salon for so long, ie, six months, is because, after using another salon they felt embarassed to come back ! when missing clients are offered a package to try your salon again an incredible 65% agree to come back.

We provide a full report on the feedback from the calls that are made including all the details of those who like the offer, please note that this is a complicated and in depth service which involves more explanation than can be included here.

Are you even aware of how many clients you have lost that would be happy to come back if they were simply asked?

The luxury salon stationary and promotional cards are used when carrying out this service for maximum effect.